I was catching Snow White and the Huntsman yesterday. The projection was out of focus–very evidently out of focus. You see severe ghosting in the subtitles. I decided to be a nice guy and see if the projectionist would fix it. Ten minutes into the movie, the problems remained unfixed. Yet nobody flinched or make any noise about it.
I wasn’t sitting through a two-hour OUT OF FOCUS movie. Not going to waste my money and time. I reported the problem to a staff. I stood next to him as he radioed his colleague. “Boss, I reported the problem already.” Still I stayed next to him because I wanted to get confirmation someone’s heading over to fix the projector ASAP. “You can go back to your seat. We will look into the problem.” Ok, I’ll take his word for it.
Back to my seat, I endured another ten minutes of OUT OF FOCUS movie. This was too much. Yet nobody made a sound. No heckling, complains, whistling in a hall with 80 people! Am I the only person seeing the problem? I stormed out and confronted the same staff again. “I didn’t pay to watch an out-of-focus movie. I suggest you get this fix now.” He radioed his colleague and finally got a confirmation someone was with the projector and the problem was fixed.
Back to my seat again. It was fixed indeed. I learned a few lessons here.
First, I learned how many people are willing to put up with a problem, in my case over 80 people, than confronting it. It is FAR easier to sit on our asses than to get off our asses to fix a problem.
Secondly, just because it is acceptable to everyone else doesn’t mean it is good enough. It’s an Asian thing to be polite and non-confrontative. There is a place for diplomacy & there is a place for confrontation.
Thirdly, you can take a promise at its face value as long as you verify the facts as well. Promising a solution and actually solving a problem are two different things.
Finally, be prepared to get off your asses a few times to accomplish a goal. It’s still well worth the effort.
p/s I thought the movie was so-so. 5/10 from this armchair critic.